Creative Fed Job Vacancy: Membership Manager

March 04, 2018

The Membership Manager will work closely with the Commercial Director and the rest of the
Federation’s team to develop innovative processes to grow membership and deliver benefit to our
members. We are a new organisation with a very broad remit and this role has tremendous
potential for the right candidate to shine and truly develop their career. We are looking for
someone with a passion for the sector and who wants to be part of the core team to help grow this
unique and vitally important membership organisation. You will be committed to building on the
foundation of the current membership and be focused and flexible in your approach to the role.

Key Deliverables:
 Manage both the membership acquisition and membership renewal process.
 Optimise the membership and CRM systems to best serve the business and our members.
 Line manage and supervises the work of a Membership Officer.
 Work closely with the Commercial Director to devise new routes to market.
 Work closely with the Commercial Director and Director of Communications on developing a range
of member comms and publicity materials.
 Monitor membership trends and produce membership analysis/evaluation reports on a regular

Required Experience, Knowledge and Skills:
 Immaculate sales skills
 Excellent relationship management skills
 Targets oriented
 Strong communications skills
 3-5 years working in a membership role.
 Proven database management skills.
 Proven experience of membership reporting.
 Strong organisational skills
 Team player
 Highly flexible and ability to work to deadlines
Personal Qualities:
 Knowledgeable – a good knowledge and keen interest in the creative industries, public arts
and cultural sectors.
 Skilled communicator – the ability to communicate effectively and to forge strong
relationships with all levels of staff and stakeholders – both internal and external.
 Positive, hard-working and enthusiastic – outgoing, confident and keen to contribute to a
productive team environment at a very fast and demanding pace.
 Skilled problem solver – finding the way to get things done and always looking for ways to
 Reliable – with an ability to adapt to constantly developing circumstances and challenges
and able to prioritise effectively.

Salary: Negotiable based on experience

The deadline for applications is 6pm on Monday 2nd April and interviews will take place in early April.

To apply, please submit a CV and covering letter of between 400 and 800 words addressing why you would like this post and why you are perfect for this role. 

All applications and any queries should be addressed directly to Avi Josephs, Head of Finance & Operations at

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