Creative Fed Job Vacancy: Membership Officer
The Membership Officer will work closely with the Membership Managers and the rest of the
Federation’s team to develop innovative processes to grow membership and deliver benefit to our
members. We are an organisation with a very broad remit and this role has tremendous potential
for the right candidate to shine and truly develop their career. We are looking for a highly
organised individual with a passion for the sector who wants to be part of the core team to help
grow this unique and vitally important membership organisation.
- Daily administrative duties, including, but not limited to:
Managing multi-channel customer communication routes (membership email inbox,
membership application, telephone calls etc.)
Supporting the Manager in the process of all incoming membership applications
Supporting the Manager in the process of all incoming membership renewals
Updating and maintaining membership database and mailing lists on CRM
Ensuring all membership subscription details are kept up to date on CRM
Logging membership meeting notes and key interactions
Tracking prospect conversion progress on CRM
Assisting the membership team with connecting our network of members
Maintain an expert working knowledge of the Federation’s website functionality in order
to provide first-class support and guidance to our members
Required Experience, Knowledge and Skills:
Excellent people skills and a confident all round communicator
Strong organisational skills
Experience of working in an administrative role, ideally within a membership organisation
Understanding of Salesforce or other CRM/customer database systems
Flexible and able to work under pressure and to deadlines
Knowledgeable – a good knowledge and keen interest in the creative industries, public arts
and cultural sectors.
Skilled communicator – the ability to communicate effectively and to forge strong
relationships with all levels of staff and stakeholders – both internal and external.
Positive, hard-working and enthusiastic – outgoing, confident and keen to contribute to a
productive team environment at a very fast and demanding pace.
Skilled problem solver – finding the way to get things done and always looking for ways to
Reliable – with an ability to adapt to constantly developing circumstances and challenges
and able to prioritise effectively.
Salary: Negotiable based on experience
The deadline for applications is 6pm on Monday 2nd April and interviews will take place in early April.
To apply, please submit a CV and covering letter of between 400 and 800 words addressing why you would like this post and why you are perfect for this role.
All applications and any queries should be addressed directly to Avi Josephs, Head of Finance & Operations at firstname.lastname@example.org.