Creative Fed Job Vacancy: Membership Officer

March 03, 2018

The Membership Officer will work closely with the Membership Managers and the rest of the
Federation’s team to develop innovative processes to grow membership and deliver benefit to our
members. We are an organisation with a very broad remit and this role has tremendous potential
for the right candidate to shine and truly develop their career. We are looking for a highly
organised individual with a passion for the sector who wants to be part of the core team to help
grow this unique and vitally important membership organisation.

Key Deliverables:
- Daily administrative duties, including, but not limited to:
 Managing multi-channel customer communication routes (membership email inbox,
membership application, telephone calls etc.)
 Supporting the Manager in the process of all incoming membership applications
 Supporting the Manager in the process of all incoming membership renewals
 Updating and maintaining membership database and mailing lists on CRM
 Ensuring all membership subscription details are kept up to date on CRM
 Logging membership meeting notes and key interactions
 Tracking prospect conversion progress on CRM
 Assisting the membership team with connecting our network of members
 Maintain an expert working knowledge of the Federation’s website functionality in order
to provide first-class support and guidance to our members

Required Experience, Knowledge and Skills:
 Excellent people skills and a confident all round communicator
 Strong organisational skills
 Experience of working in an administrative role, ideally within a membership organisation
 Understanding of Salesforce or other CRM/customer database systems
 Flexible and able to work under pressure and to deadlines

Personal Qualities:
 Knowledgeable – a good knowledge and keen interest in the creative industries, public arts
and cultural sectors.
 Skilled communicator – the ability to communicate effectively and to forge strong
relationships with all levels of staff and stakeholders – both internal and external.
 Positive, hard-working and enthusiastic – outgoing, confident and keen to contribute to a
productive team environment at a very fast and demanding pace.
 Skilled problem solver – finding the way to get things done and always looking for ways to
 Reliable – with an ability to adapt to constantly developing circumstances and challenges
and able to prioritise effectively.

Salary: Negotiable based on experience

The deadline for applications is 6pm on Monday 2nd April and interviews will take place in early April.

To apply, please submit a CV and covering letter of between 400 and 800 words addressing why you would like this post and why you are perfect for this role. 

All applications and any queries should be addressed directly to Avi Josephs, Head of Finance & Operations at

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