Federation Job Vacancy: Membership Community Manager

March 05, 2019

Overview of Role:

This role offers a unique opportunity to harness the collective power of the UK's world-leading creative industries for the benefit of the sector at large. The Membership Community Manager will be responsible for servicing and growing the Creative Industries Federation's broad membership, ensuring that members derive clear benefit from being part of the Creative Industries Federation, and that their participation in Federation activities also benefits the sector at large. With responsibility for members spanning advertising, architecture, publishing and the performing arts through to fashion, film, heritage and video games, the ideal candidate will have experience managing a significant membership programme, as well as developing and implementing CRM and other structures to support such a programme. 

Key Deliverables:

  • Build strong working relationships with our membership community, encouraging them to feed back into the Federation and that they are also kept u-to-date.
  • Manage the process of attracting and retaining members of the Federation, growing the membership programme in line with agreed targets.
  • Optimise the membership and CRM systems to best serve both the Federation and our members.
  • Line-manage and supervise the work of one Membership Officer.
  • Work closely with the Federation communications and marketing team to communicate regularly with members, producing a range of materials from publicity collateral through to useful research and guides.
  • Monitor membership trends and produce both quantitative and qualitative analysis of the programme on a regular basis.
  • Work with the wider team to develop new ideas and initiatives for how the Federation can continue to grow its membership and offer value to its members.
  • Work closely with the senior management team to ensure that this membership programme remains central to the strategic direction of the Federation as a whole.

 

Required Experience, Knowledge and Skills:

  • 3-5 years working in a membership or client-facing role.
  • Experience growing and developing a programme or scheme and reaching new audiences.
  • Proven ability to communicate effectively with a wide group of stakeholders, and to produce collateral to support that communication.
  • Experience of CRM management, ensuring that individuals’ information is stored in line with the Data Protection Act, ensuring all member details are kept up to date and error free as well as supporting colleagues to ensure systems are up to date.
  • Previous experience overseeing and streamlining the administration of a membership subscriptions process.
  • Strong IT skills, experience of using Salesforce or similar CRM software, experience using Microsoft Access to run reports and the ability to use Microsoft Excel to draw insights from significant amount of data
  • Experience developing conclusions and recommendations from insights drawn from data, and the ability to develop these into initiatives and projects.

 

Personal Qualities:

  • Knowledgeable: a good knowledge of and keen interest in the creative industries, public arts and cultural sectors.
  • Skilled communicator: the ability to communicate effectively and to forge strong relationships with all levels of staff and stakeholders – both internal and external.
  • Positive, hard-working and enthusiastic: confident and keen to contribute to a productive team environment at a fast and demanding pace.
  • Skilled problem solver: finding the way to get things done and always looking for ways to improve.
  • Reliable: with an ability to adapt to constantly developing circumstances and challenges and able to prioritise effectively.

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About the Creative Industries Federation

The Creative Industries Federation is the membership body that represents, champions and supports the UK’s creative industries.

Through our unique network of more than 1,000 member organisations, our influential policy and advocacy work and our UK-wide events programme, we bring together the many sectors that comprise our world-leading creative industries.

The Creative Careers Programme was shaped by industry for industry as part of the Creative Industries Sector Deal. It has attracted over £12m of in-kind industry investment to date, and £2m of government funding to get it off the ground. The appointed candidate will be joining the Federation at the outset of the Programme’s delivery, and working to the priorities of the sector at large.

Benefits of working with us:

The Creative Industries Federation is the only organisation that brings together the full range of the UK’s creative industries, from performing arts, music, fashion and film through to advertising, architecture, video games and tech

This role offers the opportunity to meet and network with some of the most senior and exciting leaders from our sector, as well as the chance to champion and make a genuine difference to our world-leading creative industries

Regular opportunities to attend events hosted by our members, from performances and exhibitions through to conferences, talks and roundtables

Light and airy central London offices, based in the heart of Covent Garden

A friendly and supportive office culture, with fortnightly Friday drinks

Salary:

£35,000-£40,000, dependent on experience. This role is F/T, based in a central London office, but with a requirement for some travel and evening work.

Next Steps

The deadline for applications is 26/03/19. To apply, please submit a CV and covering letter of between 400 and 800 words addressing why you would like this post and why you are perfect for this role.

The Creative Industries Federation values diversity and promotes equality. We encourage and welcome applications from people of all backgrounds.

Interviews will take place in the week commencing 01/04/19. We are looking to appoint as soon as possible.

All applications and any queries should be addressed directly to Sally O’Keefe, Office Manager, on recruitment@creativeindustriesfederation.com.

Date issued: 05/03/19.

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