Privacy Policy

The Creative Industries Federation is a not-for-profit company, limited by guarantee. This privacy policy explains how we use any personal information we collect about you and your organisation when you visit our website and opt in to receive our newsletters.

Introduction to our privacy policy

The Creative Industries Federation is a not-for-profit company, limited by guarantee. This privacy policy explains how we use any personal information we collect about you and your organisation when you visit our website and opt in to receive our newsletters. The Creative Industries Federation is a not-for-profit company, limited by guarantee.

Please note that our websites and newsletters may contain external links that are not covered by this privacy policy.

We will only collect, keep, process and share personal data for legitimate business purposes as detailed below or if we are legally required to do so.

We will be as clear and transparent as possible with you on the personal data we collect and how it will be processed.

For as long as we maintain records of your personal data, we will keep it up-to-date and protect it with the appropriate safety measures. To learn more about how long we will retain your personal data, please see “further details” section below.

You can request a copy, transfer or deletion of the personal data we keep about you at any time by contacting:

Creative Industries Federation
c/o Creative England, 32-36 College Green, College House, Bristol BS1 5SP
0333 023 5240

Information collected through the website

We collect information about you when you:
Apply for membership to join the Creative Industries Federation
Buy tickets or register for our events
Register to receive our newsletters
Complete surveys and forms
Update personal details on the members portal
Provide feedback or request details about our services or member offers
Website usage information is collected using cookies.
For further detail please “further details” section below.

We collect this information to process and manage:
Requests and ongoing management of memberships
Registration and ticket purchase for events
Special member offers and benefits
Sending news updates and information about our events, offers, policy work and members
The members’ directory
Shared attendee lists for our events
Personalise repeat visits to the website

Member benefits 

As a membership organisation, we sometimes use our member data to enhance their experience so they can access any enhancements to membership benefits.  From time to time we may wish to share this data with other reputable companies or partnerships both within and outside the European Economic Area (EEA) so as to maximise the benefit of your membership of the Federation.

We provide an online community to our members in partnership with Facebook Workplace, which is an enterprise support tool and in no way connected to consumer product ‘Facebook.’ In order to provide online community access for we share member email address, region and name with Facebook Workplace, however Creative Industries Federation contractually owns all member data which will not be used beyond setting up an online community account. Facebook Workplace does not have any correlation with Facebook and does not use data in the same way Facebook uses data i.e. for advertising. You can read more information about how the Federation manages data via Workplace, here

If you wish to opt out of the use of your data in any of the ways we have mentioned here and/or you object to us contacting you by any of the methods referred to above then please email us on:

The members’ directory

We encourage our members to connect and collaborate with other members. We offer a secure members’ directory and online community for this purpose, accessible by members only.

With your consent, the members’ directory may feature any or all of the following information from your member profile:

Your name
Name of your organisation
Your job title
Your profile picture
Your social media handles
Your biography

Your contact details will not be made available to other members, although members may message each other privately and securely through the members’ directory. Details of such communications will be collected and stored on our system.

If you have consented to being featured in our members’ directory, you may update your details or opt out at any time through your online membership profile or by contacting


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit or
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Google Analytics

We collect information about browsing behaviour on our website so we can update it and ensure it is relevant for our audience. We anonymise and mask IP addresses and never store your full IP address.


If you opt in to receive our general newsletters you will receive information regarding  membership, events, policy work, services and specially curated member offers in partnership with external organisations.

Members will also receive member specific newsletters. If you are an organisation member we will register you to receive these when you join the Creative Industries Federation. You will have to opt in if you are an individual member (sole-trader/freelancer), unless you already subscribed to the general newsletter.

We will collect information on open rates and click throughs to assess and improve our newsletters and any other information you provide whilst subscribing through this form.

You can easily unsubscribe from our newsletters by clicking on the link displayed at the bottom of each newsletter.

Direct Marketing

We may contact you with information regarding our membership, events, policy work and offers, via email, post or phone, and in compliance with the direct marketing regulations.

You have a right at any time to stop us from contacting you for marketing purposes, by writing to or calling 0333 023 5240.

Other means of collecting information

We may collect information through channels other than our website. For more detail please click “further details” section below.

Updates to the privacy policy

We keep our privacy policy under regular review. We will place updates on this web page and communicate them in our newsletters. This privacy policy was last updated in August 2020.

How to contact us

Please contact us if you have any question about our privacy policy or information we hold about you.

By email:



Creative Industries Federation Privacy Policy - further details

Information collected through the website - further detail

Our websites are:, and

Full name
Company/organisation/trading name
Email addresses
Landline and mobile numbers
Mailing and billing addresses
Social media handles
PA contact details (name, email, landline)
Short biography
Payment methods (encrypted)
Forms and survey responses
IP addresses and website visit behaviour (cookies)
Purchase history
User login details

Other means of processing information:

We collect publicly available information from Twitter profiles, when users  mention our Twitter handle, comment on or retweet our posts. We collect posts, handles, names and follower count.

We process this information, under the lawful basis of Legitimate Interest - tracking engagement.

We will use this information to manage our Twitter profile, asses impact and recognise potential collaborators and prospects.

We collect information from emails sent to our team members. We collect names, job titles and contact details of contacts that may qualify as leads or can contribute to our policy work.

Our policy work:
We count on our members to actively feed in to our policy efforts, and may contact them for input, completion of forms and surveys.

Information provided by members will be retained and processed to produce reports, letters, press-releases and other public policy material.

Coronavirus Impact Survey - December 2020
What we'll do with the information that we gather from survey responses
All of the information that you provide will be treated as confidential. Your comments will not be identified as belonging to you, instead they will be combined with those gathered from other survey participants, and will be analysed as part of a group. We do not use any of the information you provide for direct marketing.

If we ask you for personal information that enables you to be identified - e.g. your name, or e-mail, we will clearly state why we are asking for it and for your permission to use it for that purpose. For example, to contact you for follow-up research.

Anonymised results of the survey will be shared with our partners including (but not limited to) the Creative Industries Policy & Evidence Centre, Department for Culture Media and Sport, Department for International Trade, Arts Council England, Arts Council Northern Ireland, Creative Scotland, Oxford Economics and other UK trade bodies. 

Your participation is voluntary. You are entitled to ask that part, or all, of the record of your involvement in the survey be deleted or destroyed. For any such request please contact us at

Our lawful bases for processing personal information

All personal data we process is:

For the the purpose of providing you with products such as memberships, events and policy-work (Contract).

Sharing and promoting our news, as well as providing members with various opt-in online products and surveys (Consent).

Marketing purposes (Legitimate Interest - Business to Business Marketing).

Surveying our online presence and adapting it to insure it suits our audience interests (Consent).

Third party service providers

We use third party processors to collect, export, process and store personal data on our behalf. All our processors are compliant with the General Data Protection Regulations and you can view their websites for further detail:, inc. (California)

Google LLC (California)

Mailchimp (The Rocket Science Group, LLC, Georgia)

Xero Limited (Australia)

Stripe, Inc. (California)

GoCardless Ltd.

SurveyMoneky (California)

Slack Technologies (California)

Hubspot (Boston)


Data retention

We will retain some personal data categories in order to comply with legal requirements. Otherwise, we will remove information that is not required for our processes.


If you have any complaints about our processing, please contact us directly. You can also lodge a complaint with the Information Commissioner Office.

How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you.
By email:

For regular updates and other information please sign-up to receive our newsletter